This week's news of retailers Mexx, Sony, and newcomer Target all deciding to pull out of Canada has likely put countless families on edge. Target alone employed 17,600 Canadians, Sony another 90 and Mexx another 1785.
That's a lot of people in the retail sector out looking for a new gig. If there was ever a time to improve one's resume, for those in retail from customer service reps to managers, it's now.
Some will stay in retail, and some will take this opportunity to go in a new direction. These two resumes will look very different: one will be more straightforward and the other will focus on transferable skills.
Here are a few examples of retail-focused bullets:
- Successfully learned to use complex Point-of-Sale (POS) technology that processed sales, returns, gift cards, vouchers, coupons; as early adaptor, sought out by colleagues to help them process transactions.
- Completed employer-sponsored training, 8 self-admininstered, web-based modules on customer service covering, for example, body language, choice of words, urgency and friendliness, professtionalism, and dealing with conflict.
Here are a few examples of bullets created for someone transitioning out of retail and into an admininstrative role:
- Earned reputation as go-to resource for using proprietary software; learn and apply technical knowledge / use of new software quickly with affinity for technology.
- Responded to customer inquiries with urgency and enthusiasm, completing extensive training and consistently upholding employer's corporate goals through customer service vision.
Both people held Customer Service Rep roles, but one is sticking to retail and the other wants a new direction. Although these bullets may need tweaking according to the actual job posting applied to, they provide insight into showcasing relevant skills and experience, reflecting language appropriate to each role.
Feel free to adapt these bullets for your own job search, and if you'd like to saturate your resume with bullets that go far beyond the typical, give me a call!